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Dream Arcades® Support

The Dream Arcades® support process is designed to help with your arcade machine as efficiently as possible.

Holiday Support Process:
Please note, that during the Holiday season, support for out of warranty arcades may take longer than normal. However, we will still assist all customers in the order that we receive their request. This does not affect support of any new and in warranty multi-game arcade machine.

Our sales staff is not able to assist with support questions. Please do not call the sales line with non-sales related questions. However, if you are having delivery problems, or your newly delivered arcade is not functioning, then please call sales for assistance.

Please fill out our customer support form for the fastest service. If you purchased your home arcade system less than 1 year ago, you may e-mail support directly. However, we still recommend filling out the support form for the fastest assistance with our multi-game arcade machine or any of our other products.

In-warranty support requests are normally answered within 1 business day. Out of warranty support requests are normally answered within 3 business days. Phone support is provided free of charge to in-warranty customers for issues that can't be resolved via e-mail in a timely manner. Please note: during the holiday season & other peak times, response times may vary.

Customer satisfaction with our home arcade systems is our highest priority. If you have a question or issue with a multi-game arcade machine or one of our other products, please let us know about it. If after contacting Dream Arcades® support, you feel your issue is not being handled appropriately, please e-mail:

If you have an e-mail account at please provide an alternative address or add us to your "Safe Sender's List", as AOL e-mail filtering often misidentifies e-mails.

All media inquiries about our arcade system should be sent to: