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Dream Arcades® Support Form

Please fill out this form to obtain support for any custom arcade: purchased over 1 year ago, purchased as part of a charity auction, or purchased by a third party. If your arcade is less than 1 year old you can fill out this form and/or e-mail:

Please do not call the sales line unless you have had your custom arcade for less than three days or are having delivery issues, as our sales staff is not trained to handle support questions.

Holiday Support Process:
Please note, that during the Holiday season, support for out of warranty arcades may take longer than normal. However, we will still assist all customers in the order that we receive their request.
This does not affect support of new and in warranty arcades.

Priority is given to in-warranty support requests. However, currently, free support is available for all Dream Arcades®, as well as those purchased by a 3rd party, regardless of age. Free phone support is available for arcades still in-warranty, and with an issue that can't be resolved via e-mail support.

If you have any difficulties with this form, or with obtaining support for your arcade please e-mail our second level support team at:

Customer satisfaction is our highest priority. If you have a question or issue with a custom arcade or any of our products, please let us know about it. If after contacting Dream Arcades® support, you feel your issue is not being handled appropriately, please e-mail:

If you have an e-mail account at please provide an alternative address or add us to your "Safe Sender's List", as AOL e-mail filtering often misidentifies e-mails.

All media inquiries should be sent to:

Please fill out the form as completely as possible.

Customer Name: (required)
Purchase Name:
Purchase Date:
E-mail address: (required)
Confirm e-mail:
Contact Phone:
Please indicate which arcade you own. If you are not sure, then check here
Arcades (Current):
Cabaret Dreamcade®2
4-player Cocktail Dreamcade®2
Vision 29 (LCD)
Vision 32
Vision 40
Kits (Discontinued):
4-player kit
Head-to-head kit
Side-by-side Kit
Vision 120 kit
Arcades (Discontinued):
Vision 29 (CRT)
Vision 120
4-Player Dreamcade®1
Has no built-in trackball Cabaret Dreamcade®1
Has monitor lid that opens Upright Arcade Kit
uses 19 or 21 inch PC monitor Custom or not listed
Please describe below
Please describe your question or issue as completely as possible:
Are you the original purchaser? Yes No
What type of computer does your arcade have inside the cabinet? HP IBM DELL Not Sure
Do you consider yourself to be computer literate? (this will help us determine the level of detail we need to provide) No Moderately Yes
Does your arcade have a trackball? Yes No

In-warranty requests are normally addressed within 1-2 business days. Out-of-warranty requests may take longer. If your custom arcade is in-warranty and you do not receive a prompt reply you may contact: If you have photos to accompany your request, please send them to: If you receive your custom arcade and it will not turn on or is damaged, please note it on your airbill next to your signature and do not fill out this form; please call our sales line immediately.