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Dream Arcades® Support

The Dream Arcades® support process is designed to assist you as efficiently as possible.

Holiday Support Process:
Please note, that during the Holiday season, support for out of warranty arcades may take longer than normal. However, we will still assist all customers in the order that we receive their request.
This does not affect support of new and in warranty arcades.

Our sales staff is not able to assist with support questions. Please do not call the sales line with non-sales related questions. However, if you are having delivery problems, or your newly delivered arcade is not functioning, then please call sales for assistance.

Please fill out our customer support form for the fastest service. If you purchased your arcade less than 1 year ago, you may e-mail support directly. However, we still recommend filling out the support form for the fastest assistance.

In-warranty support requests are normally answered within 1 business day. Out of warranty support requests are normally answered within 3 business days. Phone support is provided free of charge to in-warranty customers for issues that can't be resolved via e-mail in a timely manner. Please note: during the holiday season & other peak times, response times may vary.

Customer satisfaction is our highest priority. If you have a question or issue with a product you have purchased from us, please let us know about it. If after contacting Dream Arcades® support, you feel your issue is not being handled appropriately, please e-mail: mike@dreamarcades.com

If you have an e-mail account at AOL.com please provide an alternative address or add us to your "Safe Sender's List", as AOL e-mail filtering often misidentifies e-mails.

All media inquiries should be sent to: media@dreamarcades.com