Dream Arcades Terms and Policies

Unsolicited Customer Comments:

Hello, first of all let me just say how happy i have been with your product. I purchased a side by side cocktail kit a little less than a year ago and I must say that it is one amazing product. It is so much fun to play on and people are amazed with it. It truly is a great product. Thank you so much for your help and input i really appreciate it. You guys really run a great business, you actually care about your customers. -Chris P. RH

Mike, thank you for all the help. You guys are really the single best company I have ever dealt with. Rest assured that we will be doing more business in the near future.. -Chris S. GA

Received my arcade yesterday and spent an hour or two putting it together. It is really a work of art!! You all do awesome work and make assembly as simple as making Mac and Cheese. Thank you so much for the great product and professional service. Now all of my friends are going to want to get one and I will definitely point them in your direction. I would be more than happy to be a reference for anyone who wants testimonials about you guys, your machine and your service. -Andrew "Extremely Satisfied Customer" F. AR

The cabinet is fantastic! Was a breeze to put together. Great quality. My co-workers are drooling. Thanks for everything. -Bernie W. CA

Awesome job on the cabinet. I received all four boxes yesterday, and had a blast putting the cabinet together. Holy cow, it looks awesome. I love it! Very honest and sincere. Will do business with again. -Christian S. AZ

This is a great addition for any gameroom. It's a great cabinet. Was a lot of fun to put together... -Chris F. MI

Just wanted you to know the cabinet got her fine without any damage. Looks beautiful! -Anthony V. VA

No problem getting table together or system setup. Instructions were clear and easily understood. ...I couldn't be happier with my purchase--the table is actually a x-mas present for my girlfriend who is an novice 80-90's arcade enthusiast. I feel very comfortable saying that its OK to use me as a reference (for future customers) if needed. -Henry M. TN

...We got the arcade and we love it. - Jan & Andy F. CA

GREAT deal and FAST shipping - You can trust Mike & Dream Arcades!! -Charles S. CT
Mike, I am very pleased with the arcade and you and your company are awesome. One of my co-workers wants to get one now... this is a kick ass game when playing a one player game!! You guys ROCK! Brain J. MN

Outstanding communication, follow-up and professionalism. I definitely recommend. -Murry G. GA

...your product is a sight to behold. The quality is unbelievable and the cabinet truly is awesome when everything is installed. It is an absolute joy to use this thing. I must say that this cabinet rocks. I love it so much. Everyone I show it too is in awe of its beauty and might. It truly is an awesome product. Thank you so much. -Chris P. CA

Fast shipment, quality product, great support. I highly recommend. -Harry B. GA

Thanks so much for the wonderful cabinet. It was a snap to put together. ...I'm very happy with the cabinet and controls Fast shipping, trustworthy and great communication. If you ever make a run of upright cabinets please let me know. -Dr. Mark L. MN

Great cabinet, can't believe everything fit! Don't build your own, buy this! -Robert L. IL

I received my game cabinet yesterday, and couldn't be happier. I am very pleased with the quality and ease of construction. Thank for the help and your awesome product! -Tom S. SC

THANKS THE SYSTEM LOOKS GREAT AND WAS EASY TO PUT TOGETHER. -Suzanne S. NY

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We strive for satisfaction. If you have any issues or concerns, please let us know.

Dream Arcades, LLC currently only accepts orders from the continental USA. We reserve the right to refuse service to anyone. Dream Arcades reserves the right to make changes to this site and these terms and conditions at any time, without notice

Returns

At Dream Arcades your satisfaction is important to us. All items sold can be returned for 30 days after purchase. All returns must be in new or like new condition and are subject to a 10% restocking fee. Before returning any item please e-mail support@dreamarcades.com to obtain an RMA number. The RMA number must be clearly visible on the box. Packages without a valid RMA number will not be accepted. Buyer is responsible for return shipping charges. Additionally shipping and handling fees are non-refundable.

Disclaimer

Dream Arcades game unit kits and accessories are designed to be used by experienced hobbyist. These units are not designed for commercial or extended home use. They have not be tested by the Underwriter’s Laboratory and therefore, should not be left running unattended or for long periods of time. We have conducted limited internal testing on all products except accessories, however we take no responsibility for damages caused by improper use. These units are not ergonomically safe and should not be used for extended periods of time with out a break.

By placing an order with Dream Arcades LLC, a customer has agreed to the terms and conditions of the sale as indicated by this website. By placing an order at dreamarcades.com, a customer has agreed to the total dollar amount of the sale and authorized Dream Arcades to collect payment via the payment method the customer specified. We reserve the right to replace any item or part with an equal or better product at our discretion.

Dream Arcades, LLC attempts to be as accurate as possible in our content and pricing. However, we can not guarantee that the product descriptions/specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Dream Arcades shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Dream Arcades reserves the right to refund payment if an item is unavailable or on back order.

Shipping rates may not be valid for rural areas or destinations considered beyond points by our shipper. In the event that an item cannot be shipped for the shipping fee collected Dream Arcades will offer the customer the option of paying an additional shipping fee or a provide complete refund.

Delivery does not include inside delivery or setup. Drivers will not delivery up stairs or to any location they deem unsafe. Delivery is normally made to a garage or front door. Driver has the option of delivering just inside or outside the front door. The customer is responsible ensuring save movement of the arcade after delivery.

Jurisdiction and Venue

You agree that any legal action brought against Dream Arcades, LLC shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the dreamarcades.com sites shall be an appropriate federal or state court located in Sacramento county, California.

Warranty

All items are shipped FOB Dream Arcade’s facilities (Folsom CA). The customer MUST open and inspect the arcade before signing for the delivery. In the event that any arcade or kit arrives damaged the customer must note the damage on the air bill, next to the customer's signature. Additionally, in the event of a damaged shipment the customer must open a claim with the shipper within 1 business day and cooperate with the claim process in a timely manner. Unless otherwise stated all items come with a 30 day warranty. All issues with items that have a manufacture’s warranty must be handled by the manufacturer. Dream Arcades will not warrantee these items or work with the manufacturer on the customer’s behalf.