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Dream Arcades® FAQ
(Frequently Asked Questions)
General Dreamcade® Questions How easy is the arcade to setup? Do the games play just like the originals? Can you pre-install my favorite game? What happens if my games stop working? What are the dimensions of the arcades? How much do the arcades weigh? Questions about our arcades How can you offer so many games on your arcades? Are these just unlicensed ROMS? What are the measurements of the arcade table’s tabletop? Can I get the arcade without the side art? Can you customize my arcade? If I have trouble after my purchase how do I get help? Can you design and program a custom game for my arcade? Can I customize the button layout? Game and software questions How can I find more games (called MAME’s ROMs) to add to my arcade? What are MAME ROMS? Do MAME ROMS play just like the original arcade games? Can I play non-MAME games on my Arcade? Shipping and ordering questions Can I customize the computer system when I order the complete arcade? Do you ship internationally? Why don’t you ship to Canada or Hawaii? How long will it take to get my arcade? What if my arcade gets damaged during shipment?
Answers
How easy is the arcade to setup? Just plug it in and start enjoying your favorite game. The arcade takes about 25 seconds to load into our custom menu where you can chose and start any game. We've even designed the shipping box so it easily lifts off the arcade, no box cutter required. Do the games play just like the originals? Yes, the titles are emulated, which means they use the exact same coding as the original arcades. This allows them to play just like you remember. Even the glitches and cheats still work. For example, if you used a pattern to avoid the ghost in Pac-man it works on our arcades. Know the spot to sit in Centipede where you'll never die, sit there and rack up the high score on your Dreamcade®. Can you pre-install my favorite game? We can install the games listed on the product page, as these are all licensed titles. We usually have additional licensed games that are not listed on our website due to limited quantities, call to inquire. But remember, you can always add additional games to your arcade once it arrives via our exclusive Retro-Reload search engine, which allows you to add games with a single click. What happens if my games stop working? In the unlikely event you have a problem with your arcade or games, software is included to help restore the arcade to its original settings. Additionally, if you have any trouble we are always available to assist. What are the dimensions of the arcades? Note: dimensions may vary by 1/4 of an inch.

The dimensions of the 4-player Cocktail arcade are:
Width: 39"
Depth: 30"
Height: 31"

The dimensions of the 19-inch upright Cabaret arcade are:
Width: 23 1/2"
Depth: 29"
Height: 62"

The dimensions of the Dreamcade® Vision 29 are:
Depth: 31"
Depth: 28" with control panel base removed
Width: 28 1/2"
Height: 71"

The dimensions of the Dreamcade® Vision 32 are:
Depth: 31"
Depth: 28" with control panel base removed
Width: 33"
Height: 71"

The dimensions of the Dreamcade® Vision 40 are:
Depth: 32 1/2"
Depth: 29 1/4" with control panel base removed
Width: 37"
Height: 71"

The dimensions of the Dreamcade® Retro Edition are:
Depth: 29 1/2"
Width: 24 3/4"
Height: 69 1/4"

How much do the arcades weigh? 4-player Cocktail Arcade: 175 lbs.
Cabaret Arcade: 200 lbs.
Vision 29 Arcade: 275 lbs.
Vision 32 Arcade: 275 lbs.
Vision 40 Arcade: 310 lbs.
How can you offer so many games on your arcades? Are these just unlicensed ROMS? Every title included with our arcades is licensed. We've spent years cultivating relationships with publishers, IP holders, and distributors so we can offer more licensed classic games than any other company. Unlike some fly-by-night builders, Dream Arcades® has never included unlicensed ROMs with our arcades. What are the measurements of the arcade table’s tabletop? The tabletop measures 35 1/4 inches (L) by 22 1/2 inches (W). Can I get the arcade without the side art? When placing your order you can check whether or not you'd like side art. If you order side art it is not pre-installed because it can be damaged in shipping due to excessive rubbing. It is a PVC material and can be easily self-installed. Also, Dream Arcades® offers a full range of custom artwork. Can you customize my arcade? All of our pre-built arcades are built to exacting specifications. However, we are happy to provide any customizations, even custom game programming. Please call or e-mail us with your request and we’ll provide you with a custom estimate. If I have trouble after my purchase how do I get help? In the unlikely event your arcade isn't working properly when delivered, call or e-mail us immediately and one of our support techs will assist you. We offer phone and e-mail support for the first six months. Once out of warranty, please fill out our support request form. We typically respond with in 1 business day. Most issues will be handled via e-mail or by connecting remotely to your arcade. We never charge for tech support for as long as you own your arcade. Can you design and program a custom game for my arcade? Yes, we have a full-time programmer and engineer on staff. We have designed retro games as well as worked with outside game developers for companies like Microsoft, Atari, and ZeptoLab. We specialize in retro 8-bit style classic games. Our games will get your company noticed! Can I customize the button layout? Yes, we use a fully programmable, custom-made control board in all our arcades. This controller is fully programmable via the included utility. The software included with each of our arcades is pre-configured and ready use. But if you have any questions our support team is ready to help. How can I find more games (called MAME ROMs) to add to my arcade? The non-profit Internet Archive, the largest internet library, has a huge collection of thousands of original classic arcade games free for download. We also suggest using Google to search for additional games. Rarely a MAME ROM web site may try to infect your PC with a virus and some offer ROMS that the owner doesn't wish to be distributed. While Google tries to automatically block these sites, when in question we recommend avoiding questionable ROM sites by using our tools for adding games that are built into each arcade. Our arcades are contain proprietary programming that make adding games as simple as clicking on a download link, while protecting your arcade for viruses. Additionally, our arcades play PC games, such as Sega and the Midway Arcade game collections, which are often available at retailers like Walmart and Amazon. What are MAME ROMS? Arcade games for MAME, commonly called ROMS, are filed that contain the exact programming code downloaded from the original arcade. Do MAME ROMS play just like the original arcade games? Because they use the original program code, they play just like the original arcade games. For example if you used a pattern to avoid the ghost in Pac-man it will still work. Know the spot to sit in Centipede where you'll never die, sit there and rack up the high score on your Dreamcade®. Can I play non-MAME games on my arcade? Yes, you can play most arcade style games on your Dream Arcade®. Some games, for example The Sims, require a mouse; the arcade's built-in trackball will function as a mouse allowing you to play these games on your arcade. With a few exceptions, any PC game that meets the system requirements should play on your arcade. If you want us to check a game, just drop us an e-mail. Can I customize the computer system when I order my arcade? Yes, for an additional fee we can upgrade your computer's harddrive or memory. However, the included PC's specs are easily fast enough to play most arcade games from the late 70's through mid-90's. Do you ship internationally? Yes, we have shipped as far as Antarctica. However, shipping costs to foreign countries can be prohibitive. If you'd like a shipping quote, just email us with your complete address as well as the style arcade you are interested in. Why don’t you ship to Canada or Hawaii? We do ship to Canada and Hawaii. Actually, we work with specific shipping companies that offer special rates for shipping to these destinations. However, the cost varies based on your location, so please e-mail us with the type of arcade you are looking for as well as your complete address for a custom shipping quote. How long will it take to get my arcade? We try to keep each of our arcades in stock and we ship every Friday. However, due to strong demand some models can go on backorder. Also, some upgrades can increase the time it takes to test and ship your arcade. If you need your arcade for a special event or occasion, please call us before ordering to confirm we can fulfill your request. Additionally, shipments to beyond points (rural locations, islands, etc) can take an extra day or two to reach their destination and may not qualify for flat rate shipping. What if my arcade gets damaged during shipment? Each arcade is shipped in a custom triple-wall box with over an inch of padding. When your arcade arrives, customers are provided at least ten minutes to inspect it and note any damage on the airbill. If you can't inspect the arcade, or see any damage to the box, simply list "possible damage" on the airbill. All tables are fully insured, so in the unlikely event that your table is damaged we will handle the claim. The customer may be required to work with the shipping company to arrange for pickup of the arcade. However, as long as you noted possible damage, we'll handle all the paperwork and send you a replacement arcade right away. Even if the shipper denies our claim, we'll fix or replace your arcade without delay.